At Yatra Services, we understand that plans can change. Our cancellation and refund policy outlines the conditions under which refunds may be requested and processed.
1. General Refund Conditions
Refunds may be requested for:
- Cancellations made within the specified time frames
- Unforeseen circumstances, such as illness or emergencies, with supporting documentation
2. Cancellation Process
- Standard Bookings: Cancellations made 10 days before the service may be eligible for a full refund.
- Late Cancellations: Cancellations made less than 10 days before the scheduled service may incur a cancellation fee.
- Special Promotions: Bookings under promotional offers may have specific cancellation terms, which will be stated during the booking process.
To request a refund, please:
- Contact our customer service at care@yatraservices.com.
- Provide your booking reference and cancellation reason.
- Submit any relevant documentation (e.g., medical emergency).
3. Refund Processing
Refunds will be credited within 10 business days to the original payment method used.
4. Non-Refundable Servics
The following services are non-refundable:
- Additional service fees or add-ons
- Non-refundable deposits
5. Changes to This Policy
We may update this refund policy from time to time. Changes will be posted here, and your continued use of our services indicates acceptance of the revised terms.
For inquiries, contact us at:
Email: care@yatraservices.com
Phone: +91 7418529630